A creative alternative for organizations,
looking for internal resolutions to work related issues, such as
discrimination and harassment in the early stages or business to
business disputes. An Ombudsman program can be an extremely useful
and valuable tool to complete an organization's dispute resolution
The Ombudsman program can be used as an Early Resolution tool for
individuals by confidentially and informally exploring
options/resources in working through disputes while providing "Best
Practices" in conflict resolution at the different stages.
Result - Increased issues resolved at the lowest level possible
at the least amount of cost and time.
The Ombudsman program can also be extremely valuable in the later
stages and as a "Last Resort" by providing a bridge and a safe zone
for all parties to confidentially review with a conflict resolution
expert where they've been, where they want to go and how best to
achieve that outcome.
Result - Increased issues resolved internally, increased
business reputation for integrity and fairness; and reduced external
Early Warning System
An annual report of issues, trends and possible recommendations,
while preserving confidentiality of individuals can also be helpful
resource for HR and senior management.
Result - Early warning system for organizations, to start
thinking and developing processes, that could help prevent and/or
minimize potential problems.
Sue Vandittelli has been a member of "TOA", the Organizational
Ombudsman Association for over 10 years and adheres to the
Ombudsman Code of Ethics and Standards of Practice. For more
information on this association and the Ombudsman community, check
out web sites:
Client Feedback: My ombuds had a unique
calming influenced, really listened and helped me to see there were
many different options, perspectives and resources available to
resolve my situation.